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Financial Counseling/Financial Assistance Policy

Financial Counseling is available through UF Health Flagler Hospital's Patient Financial Services Department. If you have any questions regarding financial or insurance matters, please call the Patient Financial Services Department at 904-819-4539 or toll-free at 844-223-5349 between the hours of 8:00am and 5:00pm. For your convenience, a Financial Counselor is physically located on the first floor of the Patient Tower at Booth #1 and additional Financial Counselors are available at 100 Whetstone Place, Suite 100, St. Augustine Florida, FL 32086, between the hours of 8:00am and 4:30pm. For a Consumer Guide to Understanding Healthcare Prices, Click Here.

Patients with Insurance or Medicare
We will bill your insurance carrier for the cost of your hospital stay. However, you are required to pay any charges not covered by insurance. It is necessary that arrangements be made for settling your bill before discharge from the hospital. Click here to view a list of our contracted insurance listing. Throughout your stay, your case is being periodically reviewed to determine whether hospitalization continues to be necessary. If hospitalization is determined no longer necessary after consultation with your physician, insurance benefits may be terminated. This does not mean you must leave the hospital, however, you will be responsible for any further charges since your insurance carrier will no longer reimburse for your stay.

Your Hospital Bill
Your hospital bill pays many skilled people serving you 24 hours a day. It pays for modern drugs and advanced equipment needed for your health care, carefully planned meals and personalized, around-the-clock professional care.

Your hospital bill will include all of the hospital charges for treatment and services rendered to you. The bill does not include charges for physicians involved in your care such as your personal physician, surgeon, pathologist, anesthesiologist, radiologist, or other physician consultants. You will receive separate bills from these physicians.

Financial Assistance Information

Click here to view our Financial Assistance and Discount Policy

UF Health Flagler Hospital is committed to providing charity care to persons who have health care needs and are uninsured, underinsured, ineligible for government programs, or otherwise unable to pay, for medically necessary care based on their individual financial situation.

Consistent with its mission to deliver compassionate, high quality, affordable health care services and to advocate for those who are poor and disenfranchised, UF Health Flagler Hospital strives to ensure that the financial capacity of people who need health care services does not prevent them from seeking or receiving care.

UF Health Flagler Hospital, Inc. offers the following options:

  • Financial counseling to assist patients in gaining access to government sources of medical assistance such as Medicaid, as well as other state and local programs.
  • Financial assistance to uninsured patients who qualify based on the data set forth on our charity care policy, which provides discounted or free care to qualifying patients.
  • Flexible payment plans Flexible payment plans are offered based on financial status and total amount due for up to 12 months. We strive to help patients satisfy their financial obligations in a fair manner based on individual circumstances. Payment plans that need to be extended beyond 12 months are referred to our partner AccessOne. Please see the extended payment plans below for more information.
  • Extended Payment Plan We offer extended payment plans (more than 12 months) to patients through financial partner. They offer no-interest and flexible low-interest payment plans that are tailored to your financial situation. They are not a traditional credit card nor are they a collection agency. Their program covers all patients regardless of balance or credit history.A Patient Advocate will work with you to determine the right plan for your situation, helping you pay in regular low-monthly installments you can realistically manage. To learn more, please contact one of their Patient Advocates by calling 888.458.6272.

In order to provide the best patient experience, it is essential that our patients provide the necessary information that allows us to offer discounts and other forms of financial assistance.

To qualify for Charity Care, please complete the “Patient Attestation and Application for UF Health Flagler Hospital Charity” below and include a copy of:

  • W-2 Forms for last year
  • Complete tax return for last year (include all schedules)
  • Last 3 pay stubs for each job held in the past 12 month
  • Bank statements for the last 3 months on all bank accounts
  • Driver’s License or photo ID

Additional information may be requested in order to verify your family income and assets.

Patient Attestation and Application for UF Health St. JohnsFinancial Assistance

The completed application and supporting documentation should be mailed to:

UF Health Flagler Hospital Business Office
Financial Assistance Department
400 Health Park Blvd
St. Augustine, FL 32086
Fax: 904-819-4906

Please do not hesitate to call one of our Financial Counselors at 904-819-4539 or toll-free at 844-223-5349 if you have any questions or you would like to arrange for a financial assessment.